Dutch Bros Customer Service Phone Number, Email: How Do one Contact?

Trying to get in touch with Dutch Bros Coffee? You’re not alone. Thousands of fans love the brand’s vibe, energy, and community-first spirit but what happens when someone has a question, feedback, or needs help? While Dutch Bros is famous for its friendly service right at the drive-thru window, some folks still want an option to reach out from home or on the go.

So, how does one contact Dutch Bros customer support? It might surprise you to learn that there’s no traditional customer service phone number. But don’t worry the company has still made sure there are easy ways to connect. Whether it’s about an online order, feedback on an experience, or something else entirely, here’s how to get the conversation started with Dutch Bros.

Dutch Bros Customer Service Phone Number

No Phone? No Problem Here’s Why

One of the unique things about Dutch Bros is its decision to not have phones in their shops. This isn’t due to oversight or lack of resources. It’s a deliberate part of their culture. They believe in real human interaction face-to-face smiles, upbeat vibes, and that energy you feel while chatting at the window. Phones would distract from that.

Instead of having baristas answer calls between making drinks, Dutch Bros routes all customer service matters through their dedicated Customer Experience team.

Main Contact Options for Dutch Bros

Even without a call center, Dutch Bros keeps things smooth for customers who need help. Here are the primary ways to reach their support team:

1. Email: The Direct Route

• General Customer Feedback or Questions:
  Email: [email protected]
  This is the go-to inbox for all types of inquiries. Whether someone has a great story to share, needs help with a recent order, or just has a question, this is the place to start.

• Job Application or Hiring Inquiries:
  Email: [email protected]
  Interested in working at Dutch Bros or wondering about an application? This email is just for that.

Emails sent during business hours often receive responses within a few business days. Patience helps, especially around the holidays.

2. Online Request Form

Not a fan of email? Dutch Bros offers a contact form on their website. Here’s how to find it:

• Visit www.dutchbros.com

• Scroll to the bottom and click “Contact”

• Fill out the form with details like name, email, location, and message

This form allows users to select a category for their inquiry (e.g., shop experience, lost item, product feedback), helping the support team respond more accurately.

Support Hours: When Can You Expect a Reply?

Dutch Bros’ support teams have set hours, though they may shift during holidays or special events:

• General Support
  Available 7 days a week, from 8:00 AM – 4:00 PM PST

• Shop Dutch Online Orders (Merch or Gift Cards)
  Monday to Friday, 8:00 AM – 4:00 PM PST

Reaching out outside those times won’t result in an immediate reply, but the team will respond once they’re back online. Weekends and holidays can mean a bit more waiting, so it’s best to plan accordingly.

Need Help with a Mobile App or Gift Card?

If someone’s having trouble with the Dutch Bros app maybe points didn’t load, or a gift card didn’t work support is available through the same email: [email protected]. Including screenshots and exact transaction details in the message can speed things up.

Social Media: Another Connection Point

Dutch Bros has an active presence on platforms like Instagram, Facebook, and Twitter. While these aren’t official support channels, messaging them or commenting can sometimes prompt a quicker response—or at least a redirect to the right contact form. That said, it’s best to keep personal account info out of public posts.

Visiting a Dutch Bros Shop? Talk In Person

While there’s no in-shop phone line, team members are usually happy to hear from customers directly. If the concern is about a specific visit, asking for the manager on duty can sometimes resolve things right then and there.

Most of the time, Dutch Bros staff love chatting with customers and will go above and beyond to fix issues or answer questions face-to-face.

Shipping, Orders, and Shop Dutch Questions

For merchandise or online order help like T-shirts, tumblers, or other items from the Shop Dutch store the best route is still email. Including your order number helps them track the request faster.

Be sure to use the same email address you used during checkout, and always check spam or promotions folders for order confirmations and replies.

Summary at a Glance

Final Thoughts

Reaching out to Dutch Bros might look a little different, but it’s all part of their customer-first mindset. Instead of juggling phone calls, their team channels attention into direct messages, emails, and in-person chats. It keeps the service personal, focused, and true to the brand’s laid-back culture.

Got something to say? Shoot them an email or drop a message through their website. Chances are, someone from the Dutch Bros crew will be ready to help just like they are at the window with your favorite drink in hand.

FAQs About Dutch Bros Customer Service Phone Number, Email: How Do one Contact?

• Does Dutch Bros have a customer service phone number?

No, Dutch Bros shops don’t use phones. All support goes through email or online forms.

• What is the best way to contact Dutch Bros?

Email [email protected] for most general inquiries or use their contact form on the website.

• How long does it take to get a reply from Dutch Bros support?

Replies are usually sent during support hours: 8 AM – 4 PM PST. Response times may vary depending on volume.

• Can I contact Dutch Bros about a job application?

Yes. Use [email protected] for hiring-related questions.

• Where do I report an issue with a mobile app or gift card?

Use the same general feedback email, and include screenshots or order numbers if available.